Utility bill settlement

How do I settle shared utilities?

You must send:

• Contract code or contract holder's ID
• Which utilities are shared
• Photo of the utility bill

How do I settle my utilities when starting a contract?

You must send:

• Contract code or contract holder's ID
• Photo of the unpaid utility bill

Note: Any balance owed to you is added to your rent.

How do I request my good-standing certificate?

You must send:

• Contract code or contract holder's ID

Note: It takes about a month and a half to generate after the hand-over date.

How do I request a utilities discount?

You must send:

• Contract code or contract holder's ID
• Photo of the paid EPM bill

Note: You must notify us 8 days before your contract date.

What do I do if I don't receive the physical EPM bill at the property?

You must send:

• Contract code or contract holder's ID

What do I do if EPM notifies a periodic gas inspection?

Note: The cost is covered by the property owner. The tenant must schedule the visit to attend the technician.

What do I do if my utilities increase because of damage?

Report it directly to Soluman's maintenance line: 324 421 3474.

For a leak-related consumption to be credited, send the information via WhatsApp or the utilities email — that credit is reflected in your rent.