Guides
Hand-over guide
Property hand-over requirements
Everything you need ready for the final inventory appointment for a smooth hand-over.
1
Request the final inventory appointment
You must request the appointment ten (10) days before the hand-over date, so there's availability on the schedule.
The property must be presented in the following condition:
- It must be completely vacated.
- Fully clean: floors, bathrooms, kitchen, stove, range hood and oven.
- Walls must be clean and patched, with no anchors or nails; if you changed the paint color, you must restore it to the original.
- The contract holder or an adult must be present at hand-over.
- If your contract ends at 6 months or earlier, you must hand over the property freshly painted.
- If the hand-over is due to an indemnity payment agreement, you must have already deposited the corresponding amount before requesting the appointment.
2
If you live in a gated community, request the moving letter
You can request it through either of these channels:
3
EPM and additional utilities
On the day of the inventory appointment you must have ready:
- The cancellation or transfer confirmation number for your personal internet, TV and phone packages.
- Any financing or credit taken out on the utilities account must be paid off or withdrawn.
- Utility bills up to date.
- The EPM provision deposited — we provide it one day before the appointment, since EPM bills 30 to 60 days in arrears and you must cover utilities until the hand-over date.
Keep in mind
- The real estate advisor is not obligated to receive the keys if there's money owed or repairs pending.
- Rent is charged until the day the keys are received.
- Damage that hasn't been reported to maintenance is the tenant's responsibility.
Questions about your hand-over?
Message us and we'll help you coordinate the final inventory appointment.